UK Ordering use this website or email us with your requirements
USA ordering http://petaltoneusa.com
France ordering https://fleursdevie.com/fr/
Japan Ordering https://petaltone-japan.com/
Romania ordering https://wayra-astrae.ro/en/magazin/
Other Countries we can ship to most countries, but you need to email us with your requirements so we can custom build your order. (we do not ship to Japan from UK)
Please note: if you use this website to purchase and expect delivery outside the UK, you agree to cover the additional shipping for which you will be Invoiced. (Cancellation refunds are charged at 10% to cover Paypal costs they charge us)
please note : all postage and shipping charges have been increased by our delivery companies so we have had to charge more for shipping to cover these, both within UK and internationally
NB: Data Protection : Paypal do all the secure Card processing for your purchases made on this website. For full data protection details please scroll to end of this page. Please ensure your address is up to date with Paypal and your Card issuer
How do I order my Petaltones? - Right side of page 'Any Essence' button option for UK Delivery. Choose number of bottles and sizes required then email us the essence choices. We receive address with Paypal Receipt (make sure your Paypal registered address is up to date). Let us know if you require delivery to a different address.
Products pages have links to all essences, sets and options. You can purchase any of them individually, even if you see them listed as part of a set.
Ordering Short Cut : Any Petaltone Essence - may be ordered here for UK delivery. Outside UK please email first. (Outside UK do not use this button)
If you know what you want then you can use this button to purchase any essence/s in any size. When you check out include your list of essence titles in a separate covering email.
Any Petaltone Essence (UK)
Credit/Debit Card Telephone ordering : we no longer take orders by phone, however if you need info or a personalised order please call us on 01454 568711 (part time office only) - cell 07919241832
Ordering via email
Ordering by Cheque or Postal Order
please call to arrange this service if required
If our products do not arrive in good order please send us a pic and we will re-send them. If you are dissatistied with our products we offer a full refund providing you return them to us. For EU Consumer advice please go to http://www.ukecc.net/
DATA PROTECTION : Your Rights and our Policies, (GDPR Compliance).
Paypal process your Card data, not us. This is via Paypal secure link. We only use your Data for processing purchases you make with us. All Website orders: we do not receive your Card details, as Paypal deals with all that. We do not share or in any way manipulate your Data for advertising or any other commercial purpose.
If ordering via Card on the phone your Card details you share with us are erased once the order is processed ( also via Paypal), so each time you will need to give us the details again, but this keeps you secure. If ordering by cheque, we have to keep a copy of the cheque for a time for our accounting and tax purposes. We have to keep sales receipts from Paypal for 7 years by law for tax purposes. Sales receipts from Paypal do not have Card details. They contain name, address, and purchase details only.
We no longer hold or use a Mailing List, and ask customers who want to receive product and other news updates to join our Facebook Page, and also check the petaltone.co.uk website. Please note our that computers are protected with the latest anti virus software.
if you sign up for a Training Course we will need to keep your application details and Course notes for 5 years, for insurance purposes, but these are covered by client confidentiality.
You have 2 new rights under GDPR. One is the right to ask us what data we hold on you. We will aim to give a quick and clear response explaining what data we hold and why we are holding it. And the other is the right to have your data deleted. Again we will comply quickly with such requests, as we are required to do, but note that we do not hold data that is not required by UK Government for Tax purposes. This purchase data is not able to be deleted, as the Inland Revenue requires us to keep absolutely all sales invoices for 7 years for taxation purposes. These will be deleted after 7 years.
Please note : we make no medical claims and our essences are not scientifically tested. However in 28 years there are a large number of people who have benefited from their use, and many satisfied regular customers. Animals also often benefit from their use (animals are not affected by the placebo effect!- so work that one out you scientists!) Please note we will not accept responsibility for any outcome of using our essences in ways other than those recommended by us for each individual essence.