DATA PROTECTION : Your Rights and our Policies, (GDPR Compliance).

We only use your Data for processing purchases you make with us. If ordering via this website this is done via Paypal. We do not hold your Card details.

Web orders: we do not receive your Card details, as Paypal deals with all that via their own secure link when you purchase.

We do not share or in any way manipulate your Data for advertising or any other commercial purpose, and we keep in touch with our customers via voluntary joining of Facebook Page and Yahoo Newsgroup. There are no mailing lists, no email advertising, we do not hassle you at all in fact as it is against our policies.

Card on the phone : your Card details are taken on paper then immediately shredded once the order is processed via Paypal, so each time you will need to give us the details again, but this is secure. 

Cheque in post:  we have to keep a copy of the cheque for a time for our accounting and tax purposes.

We have to keep sales receipts from Paypal for 7 years by law for tax purposes. Sales receipts from Paypal do not show Card details. They do contain Name, address, date, amount , Paypal transaction number.

We no longer hold or use a Mailing List, and ask customers who want to receive updates to join our Facebook Page , Yahoo group and also check the petaltone.co.uk website where all updates and news is published. Please note our computer is also protected with the latest anti virus software.

if you sign up for a Training Course we will need to keep your Application Form details and  Course notes for 2 years, (but these are covered by client confidentiality and will not be shared).

You have 2 new rights under GDPR. One is the right to ask us what data we hold on you. We will aim to give a quick and clear response explaining what data we hold and why we are holding it. And the other is the right to have your data deleted. Again we will comply quickly with such requests. Do bear in mind however that certain data is not able to be deleted, for example the Inland Revenue requires us to keep sales invoices for 7 years for taxation purposes.