UK Ordering  use this website or email us with your requirements we accept Bank Transfer for UK purchases, Cheques and Postal orders in £GBP or Paypal outside UK USA ordering http://petaltoneusa.com Canada (new outlet stocks some key products) https://www.angelalvaro.ca/petaltone-essences-canada France ordering https://fleursdevie.com/fr/ Japan Ordering https://petaltone-japan.com/ Romania ordering https://wayra-astrae.ro/en/magazin/ Other Countries we can ship to most countries, but you need to email us with your requirements so we can custom build your order. (we do not ship to Japan from UK) We also can only accept PayPal for orders outside £GBP Please note: if you use this website to purchase directly and expect delivery outside the UK, you agree to cover the additional shipping for which you will be Invoiced. (Cancellation refunds are charged at 10% to cover Paypal costs they charge us)USA  orders from UK are currently suspended due to shipping companies refusing to send them whilst they sort out tariff issues. This does not affect orders placed from petaltoneusa.com please note : all postage and shipping charges have been increased by our delivery companies so we have had to charge more for shipping to cover these, both within UK and internationally NB: Data Protection : Paypal do all the secure Card processing for your purchases made on this website. For full data protection details please scroll to end of this page. Please ensure your address is up to date with Paypal and your Card issuer How do I order my Petaltones? -  Right side of page Choose number of bottles and sizes required then email us the essence choices. We will send payment details for Bank Transfer or Payal. We receive address with Paypal Receipt (make sure your Paypal registered address is up to date) For bank transfer your email should include delivery address and name. Some Products pages have links to purchase essences directly, sets and options. You can purchase any of them individually, even if you see them listed as part of a set. We do have around 250 essences available, so if at first you can't find what you are looking for, please persevere, or email us! This email address is being protected from spambots. You need JavaScript enabled to view it.. We also have a part time phone line, details below. Petaltones are hand made products, of the highest vibrational quality. Every effort is made to dispatch them as quickly as possible without compromising quality.

Ordering: please email us with your requirements stating size (10ml, 15ml ,30ml) and essence titles we will send you details for bank Transfer or PayPal. Most orders are dispatched within 24 hours during working days and Uk orders we use First Class post. This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Credit/Debit Card Telephone ordering : we no longer take orders by phone, however if you need info or a personalised order please call us on 07919241832 

 

Ordering via email

you can also simply email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and list your requirements, sizes and which country for delivery, we can then send a payment request by return email. We are also able to offer advice and suggestions if needed.

Ordering by Cheque or Postal Order 

please call to arrange this service if required

 

Wholesale Enquiries

enquire in first instance email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Customer Satisfaction

If our products do not arrive in good order please send us a pic and we will re-send them. If you are dissatistied with our products we offer a full refund providing you return them to us. For EU Consumer advice please go to http://www.ukecc.net/

DATA PROTECTION : Your Rights and our Policies, (GDPR Compliance).

Paypal process your Card data, not us. This is via Paypal secure link. We only use your Data for processing purchases you make with us. All Website orders: we do not receive your Card details, as Paypal deals with all that. We do not share or in any way manipulate your Data for advertising or any other commercial purpose.

If ordering via Card on the phone your Card details you share with us are erased once the order is processed ( also via Paypal), so each time you will need to give us the details again, but this keeps you secure. If ordering by cheque, we have to keep a copy of the cheque for a time for our accounting and tax purposes. We have to keep sales receipts from Paypal for 7 years by law for tax purposes. Sales receipts from Paypal do not have Card details. They contain name, address, and purchase details only.

We no longer hold or use a Mailing List, and ask customers who want to receive product and other news updates to join our Facebook Page, and also check the petaltone.co.uk website. Please note our that computers are protected with the latest anti virus software.

if you sign up for a Training Course we will need to keep your application details and  Course notes for 5 years, for insurance purposes, but these are covered by client confidentiality.

You have 2 new rights under GDPR. One is the right to ask us what data we hold on you. We will aim to give a quick and clear response explaining what data we hold and why we are holding it. And the other is the right to have your data deleted. Again we will comply quickly with such requests, as we are required to do, but note that we do not hold data that is not required by UK Government for Tax purposes. This purchase data is not able to be deleted, as the Inland Revenue requires us to keep absolutely all sales invoices for 7 years for taxation purposes. These will be deleted after 7 years.

Disclaimer

Please note : we make no medical claims and our essences are not scientifically tested. However in 28 years there are a large number of people who have benefited from their use, and many satisfied regular customers. Animals also often benefit from their use (animals are not affected by the placebo effect!- so work that one out you scientists!) Please note we will not accept responsibility for any outcome of using our essences in ways other than those recommended by us for each individual essence.