We are the official UK Petaltone outlet ! UK orders are being dispatched despite the lockdowns. We have systems in place that respect the social distancing requirements. You can order with confidence that we will get your order to the post. (Bottle glass colours will depend on availability at this time and there may be minor delays). Outside UK please email us first, we can ship to many countries but need to include the correct shipping costs with the order. Also check your own country's situations that may affect your ability to receive deliveries.
NB: Data Protection : Paypal do all the secure Card processing for your purchases made on this website. For full data protection details please scroll to end of this page. Please ensure your address is up to date with Paypal and your Card issuer.
We will ship to most countries, but please email if you live outside UK so we can add the correct shipping costs. We do not ship directly to Japan, where Petaltones may be purchased at http://www.petaltone-jp.com/
Ordering Short Cut : Any Petaltone Essence - may be ordered here for UK delivery. Outside UK please email first. (Outside UK do not use this button)
If you know what you want then you can use this button to purchase any essence/s in any size. When you check out include your list of essence titles in a separate covering email.
Any Petaltone Essence (UK)
Credit/Debit Card Telephone ordering on 07919241832 (part time office only)
Ordering via email
Ordering by Cheque or Postal Order (please note during the pandemic this PO Box is closed)
Please make cheques or UK postal order payable to D Eastoe and send to D Eastoe Petaltone Essences PO Box 4403 Castle Cary BA77WD
UK postage via Royal Mail from £3.65 on orders up to 2 Kg's (charged at cost). Tracked delivery available at extra cost.
If our products do not arrive in good order please send us a pic and we will re-send them. If you are dissatistied with our products we offer a full refund providing you return them to us. For EU Consumer advice please go to http://www.ukecc.net/
DATA PROTECTION : Your Rights and our Policies, (GDPR Compliance).
Paypal process your Card data, not us. This is via Paypal secure link. We only use your Data for processing purchases you make with us. All Website orders: we do not receive your Card details, as Paypal deals with all that. We do not share or in any way manipulate your Data for advertising or any other commercial purpose.
If ordering via Card on the phone your Card details you share with us are erased once the order is processed ( also via Paypal), so each time you will need to give us the details again, but this keeps you secure. If ordering by cheque, we have to keep a copy of the cheque for a time for our accounting and tax purposes. We have to keep sales receipts from Paypal for 7 years by law for tax purposes. Sales receipts from Paypal do not have Card details. They contain name, address, and purchase details only.
We no longer hold or use a Mailing List, and ask customers who want to receive product and other news updates to join our Facebook Page, and also check the petaltone.co.uk website. Please note our that computers are protected with the latest anti virus software.
if you sign up for a Training Course we will need to keep your application details and Course notes for 5 years, for insurance purposes, but these are covered by client confidentiality.
You have 2 new rights under GDPR. One is the right to ask us what data we hold on you. We will aim to give a quick and clear response explaining what data we hold and why we are holding it. And the other is the right to have your data deleted. Again we will comply quickly with such requests, as we are required to do, but note that we do not hold data that is not required by UK Government for Tax purposes. This purchase data is not able to be deleted, as the Inland Revenue requires us to keep absolutely all sales invoices for 7 years for taxation purposes. These will be deleted after 7 years.
Please note : we make no medical claims and our essences are not scientifically tested. However in 28 years there are a large number of people who have benefited from their use, and many satisfied regular customers. Animals also often benefit from their use (animals are not affected by the placebo effect!- so work that one out you scientists!) Please note we will not accept responsibility for any outcome of using our essences in ways other than those recommended by us for each individual essence.